Prior to opening a Brass Tap Social House & Kitchen, new franchisees and/or their operating managers come to Tampa, Florida for training in our one of our corporate stores. This training is conducted by the Director of New Partner Training, Lead Culinary Trainer, and Lead Service Trainer. These are supplemented by certified trainers drawn from our corporate operations team or other local franchisees. In support of these trainers, we have a VP of Learning and Development and a Director of Content Development who create and update our training resources. We utilize an online Learning Management System called Opus to house and track completion of all training. Each position, from Owner to Manager to Crew, has an assigned curriculum in a combination of classroom, print, video, and web materials, optimized for mobile delivery.
We provide the franchisee:
- Up to 4 trainers for up to 5 days of on-site training, support and assistance during Training Week
- 4 trainers over 6 days of on-site training, support and assistance during Opening Week
The franchisor will pay for the associated expenses, including all travel, lodging and wage expenses, incurred by the trainers during Training Week and Opening Week.
Topics covered during the training process include:
- Orientation
- Beer, Wine, Liquor Training
- Server and Bar Training
- Food Menu Training
- Food and Beverage Ordering, Receiving and Inventory
- Managing Kitchen Operations
- Managing Front of House Operations
- Computer System -- POS and Toast
- Beer App and Menu Maintenance
- Accounting
- Advertising, Promotion, Event Planning
- Marketing, Social Media
- Sanitation and Safety
- Food Safety Certification
- Management Responsibilities
- New Store Opening and Preparation
- Responsible Alcohol Service and Sales
- Staffing, Selection, Retention and Other Employee Issues
Once open, we have an online, mobile phone-based training solution. Ongoing training is broken down by position for Managers, Back of House, and Front of House crew as follows:
Manager Curriculum
- POS Admin
- Shift Management
- Product Cost Controls
- Labor Cost Controls
- Guest Relations
- Local Store Marketing
- Recruiting, Interviewing, Hiring
- Safety and Security
- Responsible Alcohol Service
- Serv-Safe Food Safety
Back of House Curriculum
- Food Safety
- Prep
- Grill Station
- Fry Station
- Expo Station
Front of House Curriculum
- Food Safety
- Responsible Alcohol Service
- Bar Service
- Floor Service
- Beverage Production Knowledge
Training is delivered through an industry-leading Learning Management System, called Opus. This platform is designed for adult learners with content in multiple formats (print, video, graphics, quizzes, etc.) and optimized for mobile viewing.